PECO’s New Billing System Facing Delay

PECO’s transition to a new billing system is facing delays.

PECO crews in New Hope Borough. File photo.
Credit: Charlie Sahner/New Hope Free Press

PECO announced an delay in the full implementation of its new customer billing system.

The new CC&B billing system is in the final stages of conversion, which has led to temporary unavailability of customer data and online self-service features on PECO’s website and mobile application, according to information put out by the utility company.

In light of the ongoing upgrade, PECO has assured customers that no late fees will be assessed and there be disconnections for non-payment at the moment, according to a statement.

PECO customer service representatives have been made available to support payments over the phone and assist with service requests at 1-800-494-4000. However, customers are advised to expect longer wait times due to potentially higher call volumes. PECO also warns that, should call volumes reach extreme levels, it may temporarily suspend incoming calls for non-emergency inquiries.

The in-person PECO Customer Solution Center will remain closed until the system conversion is complete.

The new CC&B system promises a range of improvements, including more efficient handling of customer inquiries, enhanced self-service options, new 10-digit account numbers, and a refreshed bill design.

PECO said that the reliability of its electric and natural gas services remain unaffected.

Emergency services for electric and gas issues will continue to be handled promptly at 1-800-841-4141.

“We appreciate the patience and understanding of our customers as we continue to convert this system. Our team is continuing to work around the clock, but we currently do not have an estimated time for when the full conversion will be completed,” officials said.

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