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A bank branch without a counter and tellers?

PNC Universal Branch Consultants Jaya Sinha (L) and Marcy Schaeffer (R)

PNC Universal Branch Consultants Jaya Sinha (L) and Marcy Schaeffer (R)

In case you haven’t stopped by in a while, New Hope’s PNC branch at 2 N. Main St. has done away with its big imposing counter, and now employs an experimental open interior design with consumer-accessible digital banking stations and roving “consultants.”

The new “universal branch” sports a new manager, as well, so you may want to check it out, or at least see what a bank looks like without a huge barrier between customers and bank staff.

Said Universal Branch Consultant Marcy Schaeffer, “This is the future of PNC.”

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